On starting nursery you will be asked to read and sign to say that you understand the policies adopted by the nursery. These contain information about procedures that take place in the nursery to safe guard you and your child. An operational plan folder is also available for you to read, this contains the everyday running procedures of the nursery, staff and qualifications, etc.
You will also be asked to read and sign giving permission for the nursery to act on your behalf if there was an accident and your child needed to receive medical attention.
Complaints and Compliments
A policy for the nursery schools complaints procedure is in the policy folder along with an address and telephone number for OFSTED. There is also a book on the parent’s notice board that you may use to write complaints in. To compliment this we also have a compliments book which we would like you to write any comments in that you feel we should know.